Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions (FAQ)

Are you looking for answers about our outdoor furniture, delivery, maintenance or warranty? Below you’ll find the most frequently asked questions about Design2Chill outdoor furniture. Can’t find the answer to your question? Feel free to contact us. We’ll be happy to help.

Categories

Are you looking for answers about our outdoor furniture, delivery, maintenance or warranty? Below you’ll find the most frequently asked questions about Design2Chill outdoor furniture. Can’t find the answer to your question? Feel free to contact us. We’ll be happy to help.

Ordering & delivery

Usage & maintenance

Warranty, returns & parts

Inspiration & advice

Payment & contact

Haven’t found the answer to your question?

Our team is here to help. Contact us and we’ll answer your question as soon as possible.

Ordering & delivery

The delivery time depends on your order and the current availability of the selected materials. Because Design2Chill produces to order, we do not keep furniture in stock. Your order is produced especially for you. The delivery time for standard items is approximately 6–8 weeks, while bespoke orders take approximately 8–10 weeks. An estimated delivery date is also included in your order confirmation.

Want to know more about how we deliver? Read more about delivery & installation.

Yes. Design2Chill delivers outdoor furniture worldwide.

Almost all our furniture is delivered fully assembled. Some products require simple final assembly, which we take care of on site upon delivery. Once we are finished, your furniture is ready to use immediately. Read more about our installation service.

Check your order immediately upon delivery. Do you notice any damage or is something missing? Please speak to our team member on site. They will make sure the issue is resolved appropriately. See also our detailed delivery inspection guidelines.

Usage & maintenance

Yes. Our outdoor furniture is designed for long-term outdoor use and made from durable, weather-resistant materials. To ensure the longest possible lifespan, we recommend regular maintenance and, where possible, the use of a protective cover.

Clean the furniture regularly with lukewarm water and a soft cloth or sponge. Do not use aggressive cleaning products or abrasive materials. Always refer to the maintenance instructions for your specific product.

Yes. We deliberately choose durable materials such as aluminium, high-quality stainless steel and weather-resistant fabrics that require little maintenance and are suitable for many years of outdoor use.

Warranty, returns & parts

All Design2Chill products are covered against manufacturing and material defects in accordance with our warranty terms. The exact warranty period may vary depending on the component.

Normal wear and tear, discolouration caused by weather conditions, improper use, insufficient maintenance and damage caused by external factors are not covered by the warranty.

Replacement parts are available for various products. Please contact our customer service team and provide the product or item number. We’ll be happy to check which parts are available.

No. Your order cannot be returned because it is produced specifically for you. All preferences discussed during our sales consultation are incorporated into your order, making every Design2Chill order unique. Every order is bespoke.

Inspiration & advice

Of course. You can visit us by appointment at any time. Our entire collection is on display at the VIPS Experience Centre in Druten. In addition to Design2Chill, VIPS features 30 other outdoor brands, offering everything you need to complete your outdoor living space.

Book an inspirational showroom visit

Absolutely. Our furniture is not available to purchase online. A visit to the VIPS Experience Centre in Druten is therefore not only recommended, but almost essential. It gives you the opportunity to see, feel and try our furniture for yourself. During your visit, we’ll be happy to advise you on the right dimensions, materials, colours and configurations to suit your garden, terrace or veranda.

Payment & contact

At Design2Chill, you will receive an invoice that you can pay after delivery. The invoice must be paid within 3 days after delivery.

Do you have a question about an order, delivery, maintenance or warranty? Feel free to contact us. You can reach us via the contact form on our website, by email or by phone. We’ll be happy to provide personal advice and help you find the right solution.