Service and Warranty at Design2Chill
You want to enjoy your outdoor furniture worry-free for many years. That is why service, quality and warranty are at the heart of everything we do.
Quality for years of enjoyment
Our outdoor furniture is made from durable materials that can withstand a wide range of weather conditions. By choosing high-quality products and meticulous craftsmanship, your Design2Chill outdoor furniture remains comfortable and stylish season after season.
Warranty on your Design2Chill outdoor furniture
We stand behind the quality of our products. That is why your furniture is covered against manufacturing and material defects in accordance with the applicable warranty terms. In the unlikely event of a problem, we will always work with you to find a suitable solution.
The warranty applies to normal (private) use. Specifically, this means:
- Covered: manufacturing and material defects that occur despite correct use and maintenance.
- Not covered: damage caused by improper use, normal wear and tear, or weather-related changes inherent to natural materials.
Personal service
Our service doesn’t end after your purchase. Do you have questions about maintenance, a component, the upholstery or the use of your outdoor furniture? Our team is happy to provide expert advice. If you need to replace a component or require a repair, we will also work with you to find the right solution and help extend the lifespan of your furniture.
Maintenance for a long lifespan
With the right maintenance, your Design2Chill outdoor furniture will remain in excellent condition for many years. We recommend cleaning your furniture regularly with suitable cleaning products and, where possible, protecting it with a protective cover during prolonged periods of rain or when it is not being used for an extended period.
Proper maintenance helps preserve the appearance and comfort of your furniture, allowing you to get the most out of your investment. See our maintenance tips for specific advice for each material.
Complaints or warranty claims
Is there a defect or do you have a question about your warranty? Please contact us at service@design2chill.com. If possible, include your order or invoice number, a clear description of the problem and a few photos. This will help us assess your request quickly and provide a suitable solution.
Can’t find the answer to your warranty question? Please also see our frequently asked questions.
Do you have questions about your warranty or maintenance?
Contact us at service@design2chill.com. We’ll be happy to help you find the right solution.
